Frequently Asked Questions
What is your return & exchange policy?
We offer free returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached. We provide a free prepaid USPS return label for customers in the USA. Refunds are issued to the original payment method.
How long does shipping take?
We offer free expedited shipping on all US orders. Most orders are processed within 24 hours and delivered in 1-3 business days. You will receive a tracking email as soon as your order ships.
Do you ship internationally?
We currently ship exclusively within the United States (all 50 states and territories). We do not offer international shipping at this time.
How do I find the right size?
We provide detailed Size Guides for all apparel, sneakers, and accessories. Look for the "Size Guides" link on each product page or visit our Size Guides. Our sizing is generally true-to-standard. When in doubt, we recommend taking your measurements.
What are your sneakers made of?
Our sneakers are crafted from a range of high-quality materials, including durable canvas, premium suede, breathable mesh, and synthetic leathers. Each product description lists the specific upper and sole materials. All are selected for comfort, longevity, and style.
Are your products true to size?
Yes, our products are designed to be true to standard US sizing. Please refer to the specific Size Guides on each product page for the most accurate fit, as materials and styles can vary slightly. If you're between sizes, we typically recommend sizing up for a relaxed fit.
What if my order arrives damaged or has a problem?
We sincerely apologize. Please contact our support team immediately at contact@sneaker504.com within 7 days of delivery. Include your order number and photos/video of the issue, and we will make it right with a replacement, refund, or store credit.